[videolib] ASP videos in Chrome/Safari

[James Holmes]

Hi,

Just wondering if anyone else has run into the problem of Alexander
Street Press embedded videos not playing in Chrome or Safari browsers
(works in Firefox). This began last summer and dozens of emails and a
video chat still haven't resolved the issue. In Chrome the embedded
video yields "Error loading player: No playable sources found". In
Safari "Request URI is too long". It's frustrating because last year,
this wasn't a problem. And the ASP/ProQuest tech support has been
ineffective and inconsistent is their response.

Thanks,

Jim Holmes
Reed College

_____________________________________________

CODE

<iframe
src="https://login.proxy.library.reed.edu/login?url=https://search.alexanderstreet.com/embed/token/05tpcoj5eprnocpj6spj0e1h"
allowfullscreen="" width="470" height="390"
frameborder="0">allow="encrypted-media *;"</iframe>


CHROME


SAFARI


FIREFOX

[Sarah E. McCleskey]

Hi Jim,

I don’t think I can be much help, but I feel your pain. I had a bunch of trouble with the heavy DRM content (the Sony Picture Classics esp) playing. This was about a year ago and I am not sure it was ever resolved. I also had a bunch of screenshots at the time. I worked with the tech help for several months to try to reach a solution. I finally came up with this, which I posted on the libguide I maintain (and honestly not sure it’s still accurate so ASP if you’re listening it would be awesome to have a faq page with supported browsers/devices):

Browser requirements for Alexander Street Press:
It is recommended that viewers use the most recent versions of the major browsers (with exception noted):
Windows (7, 8.x, 10): IE10+, Edge, Firefox 52+, Chrome 50+ --- EXCEPTION issue with Win 7 and IE 11
Mac OS X: Safari 9+, Firefox 52+, Chrome 50+ --- EXCEPTION: DRM content on Safari does not work

Mobile devices (phones, tablets) are not recommended for viewing. For mobile devices, ASP has not tested device/OS/browser combinations to develop a discreet list, but we know there is an issue with iPhone and Safari/Chrome. iPad may not work either. DRM content with Safari is not supported.


From: James Holmes <***@reed.edu>
Sent: Thursday, November 29, 2018 12:28 PM
To: ***@lists.berkeley.edu
Subject: [videolib] ASP videos in Chrome/Safari

EXTERNAL MESSAGE

Hi,

Just wondering if anyone else has run into the problem of Alexander Street Press embedded videos not playing in Chrome or Safari browsers (works in Firefox). This began last summer and dozens of emails and a video chat still haven't resolved the issue. In Chrome the embedded video yields "Error loading player: No playable sources found". In Safari "Request URI is too long". It's frustrating because last year, this wasn't a problem. And the ASP/ProQuest tech support has been ineffective and inconsistent is their response.

Thanks,

Jim Holmes
Reed College

_____________________________________________

CODE

<iframe src="https://login.proxy.library.reed.edu/login?url=https://search.alexanderstreet.com/embed/token/05tpcoj5eprnocpj6spj0e1h"<https://na01.safelinks.protection.outlook.com/?url=https%3A%2F%2Flogin.proxy.library.reed.edu%2Flogin%3Furl%3Dhttps%3A%2F%2Fsearch.alexanderstreet.com%2Fembed%2Ftoken%2F05tpcoj5eprnocpj6spj0e1h&data=02%7C01%7Csarah.e.mccleskey%40hofstra.edu%7Cfbd9edd701de42d9a06608d6561ff7f0%7Ce32fc43d7c6246d9b49fcd53ba8d9424%7C0%7C1%7C636791092647299134&sdata=JYDcf7pjvBbnQ6yyq3b82v4%2F%2FwFn7zn4dardYHeWuCk%3D&reserved=0> allowfullscreen="" width="470" height="390" frameborder="0">allow="encrypted-media *;"</iframe>



CHROME

[cid:***@01D487E0.A307D2D0]



SAFARI

[cid:***@01D487E0.A307D2D0]



FIREFOX

[cid:***@01D487E0.A307D2D0]


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[James Holmes]

Thanks Sarah,

Yeah - I've got similar things posted to various CMS pages with embedded
video. As I'm sure you know, it's not what the faculty and students
want to hear and I'm being continually pressured to put things on our
own media server, which plays on all devices and platforms without a
problem (currently - knock on wood). On the plus side, we've been able
to get most of the other vendors streaming platforms to work across OS,
browsers, and mobile devices, which is a vast improvement from where we
were a couple years ago. Hopefully this will all seem like distant
growing pains in the utopian streaming video future.

-Jim

Post by Sarah E. McCleskey
Hi Jim,
I don’t think I can be much help, but I feel your pain. I had a bunch
of trouble with the heavy DRM content (the Sony Picture Classics esp)
playing. This was about a year ago and I am not sure it was ever
resolved. I also had a bunch of screenshots at the time. I worked with
the tech help for several months to try to reach a solution. I finally
came up with this, which I posted on the libguide I maintain (and
honestly not sure it’s still accurate so ASP if you’re listening it
*Browser requirements for Alexander Street Press:*
It is recommended that viewers use the most recent versions of the
Windows (7, 8.x, 10): IE10+, Edge, Firefox 52+, Chrome 50+ ---
*EXCEPTION issue with Win 7 and IE 11*
Mac OS X: Safari 9+, Firefox 52+, Chrome 50+ --- *EXCEPTION: DRM
content on Safari does not work*
Mobile devices (phones, tablets) are not recommended for viewing. For
mobile devices, ASP has not tested device/OS/browser combinations to
develop a discreet list, but we know there is an issue with iPhone and
Safari/Chrome. iPad may not work either. DRM content with Safari is
not supported.
*Sent:* Thursday, November 29, 2018 12:28 PM
*Subject:* [videolib] ASP videos in Chrome/Safari
EXTERNAL MESSAGE
Hi,
Just wondering if anyone else has run into the problem of Alexander
Street Press embedded videos not playing in Chrome or Safari browsers
(works in Firefox). This began last summer and dozens of emails and a
video chat still haven't resolved the issue. In Chrome the embedded
video yields "Error loading player: No playable sources found". In
Safari "Request URI is too long". It's frustrating because last year,
this wasn't a problem. And the ASP/ProQuest tech support has been
ineffective and inconsistent is their response.
Thanks,
Jim Holmes
Reed College
_____________________________________________
CODE
<iframe
src="https://login.proxy.library.reed.edu/login?url=https://search.alexanderstreet.com/embed/token/05tpcoj5eprnocpj6spj0e1h"
<https://na01.safelinks.protection.outlook.com/?url=https%3A%2F%2Flogin.proxy.library.reed.edu%2Flogin%3Furl%3Dhttps%3A%2F%2Fsearch.alexanderstreet.com%2Fembed%2Ftoken%2F05tpcoj5eprnocpj6spj0e1h&data=02%7C01%7Csarah.e.mccleskey%40hofstra.edu%7Cfbd9edd701de42d9a06608d6561ff7f0%7Ce32fc43d7c6246d9b49fcd53ba8d9424%7C0%7C1%7C636791092647299134&sdata=JYDcf7pjvBbnQ6yyq3b82v4%2F%2FwFn7zn4dardYHeWuCk%3D&reserved=0>
allowfullscreen="" width="470" height="390"
frameborder="0">allow="encrypted-media *;"</iframe>
CHROME
SAFARI
FIREFOX
--
VIDEOLIB is intended to encourage the broad and lively discussion of
issues relating to the selection, evaluation, acquisition,
bibliographic control, preservation, and use of current and evolving
video formats in libraries and related institutions. It is hoped that
the list will serve as an effective working tool for video librarians,
as well as a channel of communication between libraries,educational
institutions, and video producers and distributors.
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**** CAUTION: This email originated from outside of Hofstra
University. Do not click links or open attachments unless you
recognize the sender and know the content is safe. ****
--
VIDEOLIB is intended to encourage the broad and lively discussion of
issues relating to the selection, evaluation, acquisition,
bibliographic control, preservation, and use of current and evolving
video formats in libraries and related institutions. It is hoped that
the list will serve as an effective working tool for video librarians,
as well as a channel of communication between libraries,educational
institutions, and video producers and distributors.
---
You received this message because you are subscribed to the Google
To unsubscribe from this group and stop receiving emails from it, send
Visit this group at
https://groups.google.com/a/lists.berkeley.edu/group/videolib/.